Privacy Policy
We respect your privacy and handle project submissions with care. This policy explains what we collect, how we use it, and how we protect your information when you contact us, submit inquiries, or upload files.
How we handle your information
This Privacy Policy applies to our website and communications related to jewelry manufacturing services, including CAD review, prototyping, casting, finishing, polishing, stone setting, and related production services.
Overview
We collect and use information to respond to inquiries, evaluate projects, provide quotes, and deliver services. We do not sell your personal information.
If you submit files (including CAD, STL, renderings, or images), we treat them with care and use them only for the purposes described in this policy and our Terms of Use.
Information We Collect
Depending on how you interact with us, we may collect:
- Contact details (e.g., name, email, phone number, company/brand).
- Project details (e.g., requirements, quantities, timing, metal preferences, notes).
- Design files and attachments (e.g., CAD/STL/3DM/STEP files, images, PDFs, sketches).
- Communication content (e.g., emails, messages, and call notes).
- Website usage data (e.g., device/browser type, pages viewed, approximate location derived from IP address, and interactions).
How We Use Information
We use information to:
- Respond to inquiries and communicate with you.
- Review designs, assess manufacturability, and quote.
- Provide services (e.g., prototyping, casting, finishing, polishing, stone setting) when you choose to proceed.
- Maintain quality control, record-keeping, and internal operations.
- Improve our website, security, and user experience.
Design Files & Confidentiality
We understand design submissions often involve sensitive IP and original work. When you submit or share design files, we use them for the Purpose of evaluation, consultation, and quoting, and (if you proceed) production and delivery services.
We limit access to your files to team members and service providers who need them for the project. If you require a signed NDA before sharing files, we can typically proceed under our standard NDA.
Note: This Privacy Policy addresses information handling. For contractual terms related to submissions, confidentiality, and permitted use, please review our Terms of Use.
Security
We use commercially reasonable safeguards to protect information, including administrative, technical, and organizational measures appropriate for our operations.
No system is 100% secure. If you believe your information has been compromised, please contact us promptly.
Data Retention
We retain information for as long as needed to respond to your inquiry, provide services, maintain records, comply with legal obligations, and resolve disputes. Retention periods vary depending on the nature of the information and business needs.
Your Choices & Rights
You may request to:
- Access, update, or correct your information.
- Request deletion where applicable.
- Opt out of non-essential communications.
To make a request, contact us using the details below. We may need to verify your identity before processing certain requests.
International Visitors
If you access our website from outside the United States, your information may be processed in the United States, where data protection laws may differ from those in your jurisdiction.
Children
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and may provide additional notice where appropriate.
Contact Us
If you have questions about this Privacy Policy or how we handle submissions, contact us:
Looking for our submission and usage terms? Review our Terms of Use. For project-specific confidentiality needs, we can also provide our standard NDA upon request.